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Client care survey

Your opinion matters greatly to us. In order for us to continually improve our service, we would be grateful if you could take 5 minutes to answer the following questions about the level of service you have received from Barker Brettell.

Step 1 of 4

25%

1. How did you hear about our firm?
- You’ve used us before
- Internet/website
- Event/seminar/conference
- Referral
- Local Chamber of Commerce or Growth Hub
- Via our news alert service
- Other
Please state which company
If other, please specify
2. How easy has it been to schedule an appointment with an attorney (if applicable)?
Very easy Easy Difficult Impossible N/A - I deal mainly by email and over the telephone
2a. When was the last time you met your BB attorney?
In the last 3 months In the last year In the last two or three years Longer
2b. Would you prefer to meet your BB attorney more often?
- Yes
- No
If yes, how often?

3. Do we complete your work on time?
Always Often Rarely Never
4. Do we communicate regularly and clearly?
Yes, regularly No, not regularly Yes, clearly No, not clearly
5. Have your emails/calls been returned promptly?
Always Often Rarely Never
6. Are our emails and letters clear and in plain English
Always Often Rarely Never
7. Have we helped solve any IP related problems you had?
Always Often Rarely Never
8. Do we come up with solutions that work?
Always Often Rarely Never
9. Have we achieved our aim to ‘do the hard work’ for you?
Always Often Rarely Never

10. Is there an attorney you would single out for praise?
- Yes
- No
If yes, please name
11. Were our bills clear and understandable?
Always Often Rarely Never
12. Do you think our costs are fair?
Always Often Rarely Never
13. We offer patent, trade mark, design & copyright, patent validation and renewals services.
13a. Which one(s) do you currently use?
- Patent
- Trade mark
- Design & copyright
- Patent Validations
- 3rd party rights watching service
- Oppositions/contentious work
- Due Diligence /Freedom to Operate
- IP Audits
- Renewals
13b. Which other ones would you be interested in?
- Patent
- Trade mark
- Design & copyright
- Patent Validations
- 3rd party rights watching service
- Oppositions/contentious work
- Due Diligence /Freedom to Operate
- IP Audits
- Renewals

14. Have you visited our website?
- Yes
- No
If yes, did you find it helpful?
- Yes
- No
15. Have you signed up for our IP news alerts?
- Yes
- No
If not but would like to, please visit https://www.barkerbrettell.co.uk/contact and sign up.
16. Would you be interested in using an online client portal to see your IP rights/schedules?
- Yes
- No
If yes, would you like to see:
- a. Live access to your IP schedules?
- b. A due date diary for your cases
- c. Access to your file correspondence
- d. Bills and other financial information?
- e. Fee forecasts?
- f. Information in other languages?
- g. Updates and information
- h. Other
If other, please specify
If you would like to make any further comments, please do so here:
Thank you for your time.
About you
If you would like to give us your name, please do so.
Name
First Last
Company Name (if applicable)
Which best describes your organisation?
- Large UK client ( over £50m turnover per annum)
- Small/medium UK client ( under £50m turnover per annum)
- UK client referrer (eg. Solicitor, accountant, venture capitalist)
- Overseas business
- USA law firm
- Other overseas law firm

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London
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Please note that the information contained in the briefing papers on this website is not legal advice but is provided for general guidance purposes only. Please talk to an expert before acting upon the information provided. Barker Brettell paralegals and attorneys are available to advise you on specific IP queries. Please refer to the website terms and conditions for further information.

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Barker Brettell consists of Barker Brettell LLP and all of its subsidiaries including Barker Brettell Sweden AB Further information can be found in the Legal Information section of our Terms of Use
Email us: info@barkerbrettell.co.uk

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